"An error occurred while processing your request. Please try again." and "org.xml.sax.SAXParseException: Content is not allowed in prolog" When Clicking Document Tab Under Project Tab

(Doc ID 1919890.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2.2.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.2.4.0 and later
Information in this document applies to any platform.

Symptoms

On : EPPM 8.2 SP2 version, P6 Web

Within P6Web, the Document tab fails to open OR the Project document tab consistently fails to load and the following error is received:

ERROR
-------
An error occurred while processing your request. Please try again.

 

Within the P6WebAccess.html log file, the following error can be found:

com.primavera.PhoenixException
at com.primavera.bo.base.BlobToFieldTranslator.a(Unknown Source)
at com.primavera.bo.base.BlobToFieldTranslator.calculateFieldValues(Unknown Source)
at com.primavera.bo.rules.calc.ProjPortalSettingsCE.calc_Settings(Unknown Source)
at com.primavera.bo.schema.dispatch.ProjPortalSettingsCEDispatch.dispatch(Unknown Source)
at com.primavera.bo.rules.calc.ProjPortalSettingsCE.dispatch(Unknown Source)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(Unknown Source)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(Unknown Source)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(Unknown Source)
at com.primavera.bo.base.server.ServerDAOImpl.loadPrmRowSet(Unknown Source)
at com.primavera.bo.remotable.ReqMgr.getObjects(Unknown Source)
at com.primavera.bo.remotable.qproxy.ReqMgr.getObjects(Unknown Source)
at com.primavera.bo.DBReqMgr.getObjects(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.guisupport.cache.ClientDBInfo.getProjPortalSettings(Unknown Source)
at com.primavera.guisupport.cache.PApplicationImpl.getProjPortalSettings(Unknown Source)
at com.primavera.pvweb.pm.projectworkspace.ProjectPortalHelper.getProjPortalSettings(Unknown Source)
at com.primavera.pvweb.pm.projectcrdocuments.ProjectCRDocumentsPortlet.executeGet(Unknown Source)
at com.primavera.pvweb.BaseAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
at com.primavera.pvweb.FrontRequestProcessor.processActionPerform(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:183)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:523)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
at com.primavera.pvweb.servlet.PhoenixForwardController.service(Unknown Source)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.GZIPFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.XSSFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.FrontFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.filters.ApplicationContextInjector.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
Caused by: org.xml.sax.SAXParseException: Content is not allowed in prolog.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
... 59 more
Original Exception:
org.xml.sax.SAXParseException: Content is not allowed in prolog.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at com.primavera.bo.base.BlobToFieldTranslator.a(Unknown Source)
at com.primavera.bo.base.BlobToFieldTranslator.calculateFieldValues(Unknown Source)
at com.primavera.bo.rules.calc.ProjPortalSettingsCE.calc_Settings(Unknown Source)
at com.primavera.bo.schema.dispatch.ProjPortalSettingsCEDispatch.dispatch(Unknown Source)
at com.primavera.bo.rules.calc.ProjPortalSettingsCE.dispatch(Unknown Source)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(Unknown Source)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(Unknown Source)
at com.primavera.bo.base.CalculateEngineImpl.getObjects(Unknown Source)
at com.primavera.bo.base.server.ServerDAOImpl.loadPrmRowSet(Unknown Source)
at com.primavera.bo.remotable.ReqMgr.getObjects(Unknown Source)
at com.primavera.bo.remotable.qproxy.ReqMgr.getObjects(Unknown Source)
at com.primavera.bo.DBReqMgr.getObjects(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.bo.base.client.ClientDAOImpl.load(Unknown Source)
at com.primavera.guisupport.cache.ClientDBInfo.getProjPortalSettings(Unknown Source)
at com.primavera.guisupport.cache.PApplicationImpl.getProjPortalSettings(Unknown Source)
at com.primavera.pvweb.pm.projectworkspace.ProjectPortalHelper.getProjPortalSettings(Unknown Source)
at com.primavera.pvweb.pm.projectcrdocuments.ProjectCRDocumentsPortlet.executeGet(Unknown Source)
at com.primavera.pvweb.BaseAction.execute(Unknown Source)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
at com.primavera.pvweb.FrontRequestProcessor.processActionPerform(Unknown Source)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:183)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:523)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
at com.primavera.pvweb.servlet.PhoenixForwardController.service(Unknown Source)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.GZIPFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.XSSFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.FrontFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.primavera.pvweb.filters.ApplicationContextInjector.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.  Login to P6 web

2.  Open the Project -> go to the Document tab

3.  Observe the following error message: An error occurred while processing your request. Please try again.

Cause

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