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Scanned Invoices Are Not Visible in the Invoice Workbench Scanned Invoices Queue (Doc ID 1920530.1)

Last updated on SEPTEMBER 15, 2015

Applies to:

Oracle Fusion Payables Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


Invoices that are scanned and routed to Fusion Payables using the Imaging solution are not visible in the Scanned Invoices area of the Invoice Workbench.

To be able to see the invoices in the Scanned Invoices queue once they are processed and available in Fusion Payables.

The issue can be reproduced at will with the following steps:
1. Scan an invoice and send it for processing via email;
2. OFR processes the image and the invoice is visible in the Imaging server;
3. Run the Import Payables Invoices scheduled process with Source: Invoice Image;
4. Navigate to Payables > Invoices and notice that the newly scanned invoice is not in the Scanned Invoices queue.

The issue has the following business impact:
Due to this issue, users cannot review the scanned invoices and complete processing in Fusion Payables.


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