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Scanned Invoices Are Not Visible in the Invoice Workbench Scanned Invoices Queue (Doc ID 1920530.1)

Last updated on SEPTEMBER 15, 2015

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Invoices that are scanned and routed to Fusion Payables using the Imaging solution are not visible in the Scanned Invoices area of the Invoice Workbench.

EXPECTED BEHAVIOR
-----------------------
To be able to see the invoices in the Scanned Invoices queue once they are processed and available in Fusion Payables.

STEPS
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The issue can be reproduced at will with the following steps:
1. Scan an invoice and send it for processing via email;
2. OFR processes the image and the invoice is visible in the Imaging server;
3. Run the Import Payables Invoices scheduled process with Source: Invoice Image;
4. Navigate to Payables > Invoices and notice that the newly scanned invoice is not in the Scanned Invoices queue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review the scanned invoices and complete processing in Fusion Payables.

Cause

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