Documents Show a Nonstop Loading Dialog When Opened in Document Engine (Doc ID 1921023.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

Navigation Path:   Admin > Documents

 

When attempting to open a document for editing from the main document list, a popup window opens with a constant loading dialog. The error logs contain the following:


25 Aug 2014 11:40:50,725 [ERROR] com.bm.xchange.serviceproviders.AbstractServiceProvider.invoke(AbstractServiceProvider.java:268) - Error while invoking operation: Failed to get XML root node
Caused by: Could not get document from xml.
Caused by: com.bm.xchange.util.BMSystemException: Could not parse xml.

Character reference "&#11" is an invalid XML character.

 

Cause

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