Record Print Status Causes FND-FND_AS_UNEXPECTED_ERROR

(Doc ID 1921507.1)

Last updated on APRIL 10, 2017

Applies to:

Oracle Fusion Payments - Version 11.1.7.0.0 and later
Oracle Fusion Payments Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Manage Payments-Process Payment Files

Record Print status on a Cheque payment process throws unexpected error



ERROR
-----------------------
FND-FND_AS_UNEXPECTED_ERROR (FND--1)
FND-FND_AS_UNEXPECTED_ERROR
Cause: The message, FND-FND_AS_UNEXPECTED_ERROR, can not be accessed.
Action: Report this problem to an administrator




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created a cheque payment file. The file is in print mode
2. File was transferred to third party for printing
3. 7 cheques were skipped in the printing process
4. Used Manage Payment Request Screen to query the payment file.
5. Click on Action and then on record print status
6. Mark the first seven cheques as skipped
7. Click on submit button
8. Unexpected error message shown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot record print status on payments.

Cause

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