Fusion OTBI - [nQSError: 17014] Could not connect to Oracle database. (HY000) when using the General Ledger - Balances Real Time Subject area (Doc ID 1922653.1)

Last updated on JANUARY 19, 2016

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer was trying to create an OTBI report using the General Ledger - Balances Real Time subject area but was getting the below error:

ORA-12154: TNS:could not resolve the connect identifier specified at OCI call OCIServerAttach

Full error message:

Error Codes: OPR4ONWY:U9IM8TAC:OI2DL65P
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. [nQSError: 43113] Message returned from OBIS. [nQSError: 43119] Query Failed: [nQSError: 17001] Oracle Error code: 12154, message: ORA-12154: TNS:could not resolve the connect identifier specified at OCI call OCIServerAttach. [nQSError: 17014] Could not connect to Oracle database. (HY000)
SQL Issued: SET VARIABLE PREFERRED_CURRENCY='User Preferred Currency 1';SELECT 0 s_0, "General Ledger - Transactional Balances Real Time"."Ledger"."Ledger Name" s_1, "General Ledger - Transactional Balances Real Time"."Natural Account Segment"."Account Code" s_2, "General Ledger - Transactional Balances Real Time"."Natural Account Segment"."Account Description" s_3 FROM "General Ledger - Transactional Balances Real Time" WHERE ("Ledger"."Ledger Name" = 'US Ledger') FETCH FIRST 65001 ROWS ONLY

Cause

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