Live Help Chat Average Response Time Metric For Agents, How Is It Calculated?
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
In our agent reporting, we are tracking average response time for agents. Please explain how the number is calculated, and what metrics are based on.
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