Live Help Chat Average Response Time Metric For Agents, How Is It Calculated? (Doc ID 1925054.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

In our agent reporting, we are tracking average response time for agents. Please explain how the number is calculated, and what metrics are based on.

Solution

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