Bulk User Reconcile Is Failing - ERROR "Error in uploadUserData You have reached your maximum of licensed users. Please contact Customer Support to purchase more licenses." (Doc ID 1925195.1)

Last updated on DECEMBER 24, 2015

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 to 2014 R1 [Release 11 to 2014]
Information in this document applies to any platform.

Symptoms

When attempting to Bulk User Reconcile with a CRM, for example SalesForce, the Admin may receive the following error:

"There was an error while trying to reconcile users with BigMachines. Please check that the API Administration username and password are correct and that the BigMachines site is listed in Setup --Administration Setup--Security Controls--Remote Site Settings".

Additionally, the bm.log in BigMachines may state the following:

"[ERROR] com.bm.xchange.services.bulkservices.UserUploadServiceImpl.uploadData(UserUploadServiceImpl.java:493) - Error in uploadUserData
You have reached your maximum of licensed users. Please contact Customer Support to purchase more licenses."

Cause

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