SRM Engage To Show Attachments/Images For Direct Messages
(Doc ID 1925696.1)
Last updated on JULY 02, 2018
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.
The expected behaviour in SRM Engage in terms of attachments was the following: Engage did not to show photos or other types of attachments in direct messages from Twitter/Facebook.
This was due to the fact that there was no functionality in Engage to support photo or other type of attachments.
"ER # 22877337 - Be able to see/view photos in Twitter DMs in Engage" has been implemented in June 2017 to show images in Twitter DM.
However, it is not yet possible to add attachments/images in the direct messages replies.
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