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SRM Engage To Show Attachments/Images For Direct Messages (Doc ID 1925696.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


The expected behaviour in SRM Engage in terms of attachments was the following: Engage did not to show photos or other types of attachments in direct messages from Twitter/Facebook.

This was due to the fact that there was no functionality in Engage to support photo or other type of attachments.

"ER  Be able to see/view photos in Twitter DMs in Engage" has been implemented in June 2017 to show images in Twitter DM.

However, it is not yet possible to add attachments/images in the direct messages replies.


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