My Oracle Support Banner

SRM Engage To Show Attachments/Images For Direct Messages (Doc ID 1925696.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

The expected behaviour in SRM Engage in terms of attachments was the following: Engage did not to show photos or other types of attachments in direct messages from Twitter/Facebook.

This was due to the fact that there was no functionality in Engage to support photo or other type of attachments.

"ER # 22877337 - Be able to see/view photos in Twitter DMs in Engage" has been implemented in June 2017 to show images in Twitter DM.

However, it is not yet possible to add attachments/images in the direct messages replies.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.