Why can't my agent see the top half of the Live Help Chat and Email Console? (Doc ID 1925931.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Our supervisor is signing into the agent console. For some odd reason her view does not include most of the top half of the console and the bottom half is huge? How do we fix this?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms