Custom Pre-Chat Form Not Connecting To Available Agents (Doc ID 1926473.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Custom pre-chat form is presented to the site visitor but the visitor is not connected to the agent after the form is submitted.
 

Solution

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