Invoice Approval Notifications Not Sent (Doc ID 1926931.1)

Last updated on DECEMBER 27, 2015

Applies to:

Oracle Fusion Payables - Version 11.1.8.0.0 and later
Oracle Fusion Payables Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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When an invoice is submitted for approval, the approver gets the notification in the bell icon when they log into their homepage. They do not get an email.
The approver doesn’t take any action on the invoice for 2 days. At this point a reminder should kick in. However, the approver does not get either an email or a notification in the bell icon.

EXPECTED BEHAVIOR
-----------------------
The approval notifications should be delivered as expected.

STEPS
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The issue can be reproduced at will with the following steps:
1. Submit an invoice for approval.
2. The approver receives the notification in the homepage, but no email.
3. The approver does not take any action on the invoice. This should trigger a reminder notification, but it is not.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot take action on notifications.

Cause

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