Contact Import Job Title Imported for Manage Contact UI But Not for Account > Contact UI (Doc ID 1927268.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.8.0.0 version, Oracle Fusion Customer Center Cloud Service/File Import/Export

ACTUAL BEHAVIOUR
---------------------------
Job Title field is not populated for import contact on 'Edit Accounts' page

-  Nancy Altobell is a contact that was imported for the 'Ernst & Young' account

[1] Job Title unpopulated on 'Edit Contact: XX Profile Page'
[2] Job Title populated on 'Edit Accounts: Account1  : Contacts page (where  XX appears in a list)

EXPECTED BEHAVIOUR
--------------------------------------
The values displayed across both pages should be consistent


STEPS
-------

1)
Navigator > Setup and Maintenance > Manage File Import Activities > run import with account type
> select file and build mapping (see uploaded files)
> Import is completed

Note contact is mapped as explained in inote :
Errors When Attempting To Mass Import Contacts With Job Titles (Doc ID 1673898.1)

Change the ContactJob_RelOrigSystemReference to be the same value as ContactPersonProfile_RelOrigSystemReference  and the import no longer gives error.

ContactPersonProfile_RelOrigSystem ContactPersonProfile_RelOrigSystemReference ContactJob_RelOrigSystem ContactJob_RelOrigSystemReference
CSV Rel-2 CSV Rel-2




2)
Navigator > Accountts > Manage conatct > edit imported contact : job title is displayed

3)
Navigator > Accountts > Edit Account > from account edit contact > edit imported contact : job title is not displayed



Expected Behavior
-----------------------

JOb title should be displayed in both situation
Note did not find any place to map Job Title at Releationship level

Cause

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