SLA Report (Doc ID 1927780.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

In the "Simple SLA Chat Report" for Service Level, if the chat drops before 60 seconds is reached (example customer disconnects before chat is answered), does that count against Service Level?
 

Solution

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