Financial Reporting Studio Does Not Open After Installing Patch. Error "Run-time error '-2147024770 (8007007e): Automation error The specified module could not be found" (Doc ID 1929817.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.3.503 to 11.1.2.3.503 [Release 11.1]
Oracle Fusion Financials Common Module Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

After installation of new Financial Reporting (FR) Studio patch, the FR Studio does not initialise on 32-bit machines and returns the following error:

Run-time error '-2147024770 (8007007e): Automation error The specified module could not be found.

On Windows 7 64-bit, the application initialises, but when trying to access reports the following error appears:

System Error H80040111 (-2147221231). ClassFactory cannot supple requested class.

The following errors can be found in logs:

sysfiles.deploy:
[echo] C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts/..\system\files
BUILD FAILED
C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts\FRSetupClient.xml:148: The following error occurred while executing this line:
C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts\FRSetupClient.xml:142: The following error occurred while executing this line:
C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts\FRSetupClient.xml:72: Execute failed: java.io.IOException: Cannot run program "C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts\..\bin\updatefile.exe" (in directory "C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\lib"): CreateProcess error=740, The requested operation requires elevation

and

client.win.registry:
[exec] Execute failed: java.io.IOException: Cannot run program "C:\Windows\regedit.exe" (in directory "C:\Windows"): CreateProcess error=740, The requested operation requires elevation
client.registry:
BUILD FAILED
C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts\FRRegClient.xml:166: The following error occurred while executing this line:
C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts\FRRegClient.xml:162: The following error occurred while executing this line:
C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts\FRRegClient.xml:53: Execute failed: java.io.IOException: Cannot run program "C:\Windows\regedit" (in directory "C:\Oracle\MIDDLE~1\EPMSYS~1\products\FINANC~1\products\FINANC~1\install\scripts"): CreateProcess error=740, The requested operation requires elevation

Changes

New patch has been installed.

Cause

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