Comment On FaceBook Post Is Not Visible In SRM Engage (Doc ID 1930132.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

Comment is not visible in SRM

A User found a specific comment not appearing in SRM > Engage. The relevant post was successfully posted on Facebook.



STEPS
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Issue was verified via Engage>Messages and then selecting the relevant message





BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are forced to respond directly to Facebook comment natively because it was not showing in SRM.

Changes

 A user may have changed their Facebook settings to exclude their content from showing in Platforms etc.

Cause

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