Approving Absence Requests using Email Notifications is Failing and Reply Email Recieved (Doc ID 1931149.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Approving absence requests using email notifications is failing

Users get a reply message with the following error

"Oracle Human Workflow Service
The message you sent appears to be un-solicited. If you are responding to a notification, use the response link that was included with your notification.
Error encountered while processing notification response :
The NID string in response message appears to be corrupted/missing. Ensure that the NID string not modified and contains both beginning and ending 'NID'.
This message was automatically generated by Human Workflow Mailer. Do not reply to this mail."


The issue only happens for users in the Hong Kong office.

Cause

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