Chat Activity Report includes Wait Time when direct Agent Transfer in Live Help On Demand (Doc ID 1931766.1)

Last updated on OCTOBER 01, 2014

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Chat Activity Report includes Wait Time when direct Agent Transfer, effectively counting wait time twice for a direct transfer. 

Cause

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