Last updated on OCTOBER 01, 2014
Applies to:Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.
Chat Activity Report includes Wait Time when direct Agent Transfer, effectively counting wait time twice for a direct transfer.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms