Can we send mails to deleted Live Help Departments and can we report on mails in deleted departments? (Doc ID 1932271.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

We have a lot of old unused departments but they were used in the past. What happens if an email comes in to one of these departments that has been deleted? What happens to it? Will we still be able to run reports on it? What if we need to run reports on it?

Solution

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