How can we deleting a batch of Live Help Agent Accounts (Doc ID 1932571.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

We are working to reorganize our agent accounts, roles, teams, etc. As a first major step, we are trying to eliminate inactive agent accounts, of which there are several thousand in our system. From our end we can only remove one agent at a time. Is it possible for us to submit a list of accounts that need to be deleted and have it done en masse? If so, please let us know what the process would be.

Solution

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