Oracle Live Chat Unavailable To Guest Showing As Blacklisted (Doc ID 1932609.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Qn1:1. why would a user receive a message that there are no available agents when there are and the URL contains "blacklisted.php"?
 
Qn2:2. in case the customer was blacklisted by an agent, is there a way to validate who has been blacklisted?
 
Qn3:3. How do the blacklist rules work?
 
Qn4:4. How can we manage our Blacklist items?
 

Solution

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