Agents Logged In But Pre-Chat Form Not Displayed (Doc ID 1932957.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

There are agents logged in and available but when the visitor clicks on the chat link, the pre-chat form does not show up.
 

Solution

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