Can The Live Help Agent Console Spell Check Dictionary Be Downloaded Independently Of The Agent Console Loading? (Doc ID 1933324.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Can the spell check dictionary be downloaded/placed in a folder prior to the Agent Console launch? It takes a long time and a rep set to be initially available can get a chat and have to wait for it to complete loading to actually chat.

Perhaps this is a one time load and we've got to deal with it, but our new site is looking for a potential workaround.

Solution

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