EE Data Collection Rule Not Showing Captured Data In Console

(Doc ID 1934225.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Why is the collected value not passed to the Agent Console even when the Rule is being triggered on the page and returning a TRUE result?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms