The credit receiver is being assigned to the transaction from the wrong direct credit rule.
(Doc ID 1934485.1)
Last updated on SEPTEMBER 12, 2022
Applies to:
Oracle Fusion Incentive Compensation - Version 11.13.22.04.0 and laterOracle Fusion Incentive Compensation Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Transaction is being credited with receivers from wrong rule "Alabama"
EXPECTED BEHAVIOR
Transaction should be credited with receivers from "Florida" credit rule.
STEPS
The issue can be reproduced at will with the following steps:
1. Create Direct Credit Rule
Navigator > Participant Assignments > Manage Direct Credit Rules
2. Deploy Direct Credit Rule
Navigator > Participant Assignments > Deploy Credit Rules
3. Create Transaction
Navigator > Credits and Earnings > Manage Transactions
4. Run Crediting or Run Crediting and Rollup (depending on your setup)
Navigator > Credits and Earnings
Changes
DIRECT CREDIT RULES HIERARCHY
Sales Direct Credit Hierarchy
> United States (Country = US)
> SouthEast Region (State = AL or State = FL or State = GA)
> Florida (State = FL ) , Credit Receiver = Rep1_FL
> Orange County (County = Orange), Credit Receiver = Rep1_FL_Orange
> Dade County (County = Dade) , Credit Receiver = Rep1_FL_Dade
> Georgia (State = GA) , Credit Receiver = Rep1_GA
> Alabama (State = AL ) , Credit Receiver = Rep1_AL
> France (Country = FR)
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |