The credit receiver is being assigned to the transaction from the wrong direct credit rule.
Last updated on JULY 31, 2017
Applies to:Oracle Fusion Incentive Compensation - Version 22.214.171.124.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
Transaction is being credited with receivers from wrong rule "Alabama"
Transaction should be credited with receivers from "Florida" credit rule.
The issue can be reproduced at will with the following steps:
1. Create Direct Credit Rule
Navigator > Participant Assignments > Manage Direct Credit Rules
2. Deploy Direct Credit Rule
Navigator > Participant Assignments > Deploy Credit Rules
3. Create Transaction
Navigator > Credits and Earnings > Manage Transactions
4. Run Crediting or Run Crediting and Rollup (depending on your setup)
Navigator > Credits and Earnings
DIRECT CREDIT RULES HIERARCHY
Sales Direct Credit Hierarchy
> United States (Country = US)
> SouthEast Region (State = AL or State = FL or State = GA)
> Florida (State = FL ) , Credit Receiver = Rep1_FL
> Orange County (County = Orange), Credit Receiver = Rep1_FL_Orange
> Dade County (County = Dade) , Credit Receiver = Rep1_FL_Dade
> Georgia (State = GA) , Credit Receiver = Rep1_GA
> Alabama (State = AL ) , Credit Receiver = Rep1_AL
> France (Country = FR)
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms