The credit receiver is being assigned to the transaction from the wrong direct credit rule. (Doc ID 1934485.1)

Last updated on JULY 31, 2017

Applies to:

Symptoms

ACTUAL BEHAVIOR
Transaction is being credited with receivers from wrong rule "Alabama"

EXPECTED BEHAVIOR
Transaction should be credited with receivers from "Florida" credit rule.

STEPS
The issue can be reproduced at will with the following steps:
1. Create Direct Credit Rule
    Navigator > Participant Assignments > Manage Direct Credit Rules
2. Deploy Direct Credit Rule
    Navigator > Participant Assignments > Deploy Credit Rules
3. Create Transaction
    Navigator > Credits and Earnings > Manage Transactions
4. Run Crediting or Run Crediting and Rollup (depending on your setup)
    Navigator > Credits and Earnings

Changes

DIRECT CREDIT RULES HIERARCHY

Sales Direct Credit Hierarchy

    > United States  (Country = US)

            >   SouthEast Region  (State = AL or State = FL or State = GA)

                   > Florida  (State = FL ) , Credit Receiver = Rep1_FL

                           > Orange County  (County = Orange),  Credit Receiver = Rep1_FL_Orange

                           > Dade County (County = Dade) , Credit Receiver = Rep1_FL_Dade

                  > Georgia  (State = GA) , Credit Receiver = Rep1_GA

                  > Alabama  (State = AL ) , Credit Receiver = Rep1_AL

   > France (Country = FR)

Cause