Last updated on FEBRUARY 16, 2016
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.
The loss of functionality
Calls are dropping after ringing for some period of time
The sequence of events
Customer launches click to call from the customer site. Launches call. Call rings and drops without connecting after some period of time.
Where it happened
The significance of loss / customer impact
Customers cannot reach agent so business being lost
What IS working
Call is being launched
What is the expected or acceptable result?
Call should connect
What about the system has recently changed?
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