Agent Console Not Allowing Filtering (Doc ID 1935498.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Symptoms

Filtering the Queue shows "Refreshing Mail Queue ..." and grey's out thew FILTER button.
Agent needs to log out of the Console to use the FILTER button again.

Cause

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