There Is A Delay Between When The Customer Initiates A Live Help Chat And The Time It Appears In Our Queue (Doc ID 1935795.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

We are experiencing issues with Oracle chat agent. There is a delay between when the customer initiates a chat and the time it appears in our queue on Oracle Chat Agent. The agent shows us that the chat has been in our queue for 20-25 seconds immediately after a chat arrives. Each time we open or close the Oracle Agent an error log like the one attached is generated. These error logs have been appearing for more than 6 months now.
 

Solution

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