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Image Upload In Publish Fails When Connected To Intranet - There Was An Unknown Error Uploading Your File (Doc ID 1936002.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : Publish

ACTUAL BEHAVIOR
---------------
Users are unable to upload images in Create a Post Page when they are on their intranet. There is an error that an unexpected error occurred. But the upload is successful when the user is on a free network.

 

Attempted to upload a photo to a post in Publish and receiving an error message saying "There was an unknown error uploading your file."


EXPECTED BEHAVIOR
-----------------------
If the upload to Facebook is successful, then the upload to SRM should also work fine.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users cannot use intranet & open internet simultaneously when working on SRM.

Cause

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In this Document
Symptoms
Cause
Solution


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