Image Upload In Publish Fails When Connected To Intranet - There Was An Unknown Error Uploading Your File

(Doc ID 1936002.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : Publish

Users are unable to upload images in Create a Post Page when they are on their intranet. There is an error that an unexpected error occurred. But the upload is successful when the user is on a free network.


Attempted to upload a photo to a post in Publish and receiving an error message saying "There was an unknown error uploading your file."

If the upload to Facebook is successful, then the upload to SRM should also work fine.

The issue has the following business impact:
Users cannot use intranet & open internet simultaneously when working on SRM.


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