Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
All machines that do not support TLS 1.0 are not getting the chat link.
The sequence of events
Chat link cannot be show on machines that do not support TLS1.0
Where it happened
The significance of loss / customer impact
Some agents cannot work
What IS working
Unaffected machines work
What is the expected or acceptable result?
All machines should work
What about the system has recently changed?
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