Did Oracle Live Help disable SSL 3.0? (Doc ID 1936770.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
All machines that do not support TLS 1.0 are not getting the chat link.

The sequence of events
Chat link cannot be show on machines that do not support TLS1.0

Where it happened
Agent PCs

The significance of loss / customer impact
Some agents cannot work

What IS working
Unaffected machines work

What is the expected or acceptable result?
All machines should work

What about the system has recently changed?
SSL3.0 disabled

Cause

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