Live Help Email Queue Not Updating (Doc ID 1937104.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

The loss of functionality
Emails not updating

The sequence of events
Agents log into agent console and emails don't update without logging out and logging back in again

Where it happened
Live Help Email Response

The significance of loss / customer impact
Responses to emails delayed

What IS working
When agent logs back in, emails update

What is the expected or acceptable result?
Queues should updates on a rolling basis, not requiring log out/log in

What about the system has recently changed?
Unknown

Cause

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