Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
The loss of functionality
Emails not updating
The sequence of events
Agents log into agent console and emails don't update without logging out and logging back in again
Where it happened
Live Help Email Response
The significance of loss / customer impact
Responses to emails delayed
What IS working
When agent logs back in, emails update
What is the expected or acceptable result?
Queues should updates on a rolling basis, not requiring log out/log in
What about the system has recently changed?
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