Quote Copy From Salesforce Fails With Error "Could not perform Action...duplicate value found"

(Doc ID 1937113.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.


The user receives an error when attempting to clone a quote from SalesForce. The error states:

Could not perform Action: Return to Opportunity
  During commerce integration Process ID: xxxxxxx, Name: SFDC Quote - Upsert
  Exception occurred for Integration Process ID: xxxxxxx, Name: SFDC Quote - Upsert
  duplicate value found: BigMachines__Transaction_Id__c duplicates value on record with id: xxxxxxxxxxxxxxxxxx




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