Getting Error In FC0020 While Synchronization In Outlook (Doc ID 1937465.1)

Last updated on MAY 01, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to synchronize CRM for Outlook with Fusion CRM server, the following error is triggered: Application experienced technical difficulties. Further troubleshooting should be done by technical support.Code: FC0020.
Last tests were done on 18th of October when everything worked as expected.

ERROR
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1. Application experienced technical difficulties. Further troubleshooting should be done by technical support.Code: FC0020.
2. The message is oracle.jbo.service.errors.ServiceException : JBO-56009: Mapped name for value TRUE not found in viewobject SalesLead attribute DecisionMakerIdentifiedFlag..

STEPS
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The issue can be reproduced at will with the following steps:
1. Open CRM for Outlook
2. Start synchronization.


Cause

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