Reports And Analystics Module Displaying Error Code: Exceeded failed connection tries. ConnectionId=BIPresentationServer (Doc ID 1939120.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.8.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When in our production instance of Fusion 8, the reports and analytics module has two folders - "My Folders" and "Shared Folders".
Clicking on either of these folders produces an error.

Exceeded failed connection tries. ConnectionId=BIPresentationServer

To clarify... BI is working to run reports.
Reports cannot be viewed or ran from within the Fusion instance.
If I log into Fusion, and click on "reports and analytics" from the Navigator bar and then choose "My Folders" or "Shared Folders", I get the error I attached
We also have consultants reporting that they cannot do the following (all triggering connection error messages):
1. Unable to run the refresh manager hierarchy scheduled process
2. Unable to access ‘Manage Approval Rules for HCM’
3. Unable to pull up performance documents

Cause

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