How Do You Change The Criteria For The Simple SLA Report For Mail? (Doc ID 1940529.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

We are now providing 24*7 technical support to our customers instead of 8 business hours/day and thus we need to change the SLA Report for emails and chats. Can you please let me know how to do that?
 

Solution

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