Mobile Approval Fails with Error "Could not perform Action: Approve Index: 0, Size: 0" When Using Parallel Approver Nodes (Doc ID 1941024.1)

Last updated on JULY 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2013 Autumn and later
Information in this document applies to any platform.

Symptoms

When approving via mobile approvals, the following error is received in an email response:

An error has occurred while trying to process your Request. No changes have been saved. Details of the error are:

Could not perform Action: Approve
Index: 0, Size: 0

A similar error can also be received when approving on the quote, depending on the approval reason.

Cause

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