Click2Call Button Does Not Show Up On Page (Doc ID 1941720.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Product: Live Help On-Demand (Call)
Version: N/A

The loss of functionality
- Call invite is not shown to visitors

Where it happened?
- load page https://www.airfrance.fr/FR/fr/local/avotreservice/entreprises/carte_abonnement_metro_airfrance.htm

The significance of loss / customer impact
- Site visitors are unable to speak to an agent

Include specific error messages (error number with syntax)
- no error message son the page

What IS working
- the Rule is being triggered on the page and the operating hours checks out which indicates the link is ON.

What is the expected or acceptable result?
- the expected behavior is for the Call invite to show on the page

What about the system has recently changed?
- Call Link #995139 has been updated

Cause

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