Unable To Edit Customer Information once account is created. Save Button Disabled and Nodes do not have create,edit options.

(Doc ID 1941959.1)

Last updated on MARCH 31, 2015

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Sales Rep/Sales Manager users not able to edit account details (Save button greyed out) even if he is the owner or the Sales account team of that account.

Even the nodes under the account detail pages are not editable.

Cause

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