Update Phone Number In GUI (Doc ID 1942179.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Product: Live help On-Demand
Version: N/A

The loss of functionality
- Web visitors are unable to reach to agent.

The sequence of events
- Visitor calls the number on the Call GUI
- does not get connected to an agent

Where it happened
- The issue is happening on the Denmark webpage

The significance of loss / customer impact
- Visitor is unable to connect to an agent
 
Include specific error messages (error number with syntax)
- no error message

What is the expected or acceptable result?
- The expected behavior is for the website visitor to call the number shown on the GUI and connect to an agent.

What about the system has recently changed?
- Nothing changed in the system. The number displayed on the GUI is no longer valid.

Cause

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