Error: "The Installed Version of the Oracle Instantis EnterpriseTrack Plug-in for Microsoft Office Project Does Not Support the Version of the EnterpriseTrack(TM) XML File That You Are Importing From" When Exporting To MSP (Doc ID 1942616.1)

Last updated on APRIL 20, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 8.7 and later
Instantis EnterpriseTrack - Version 8.7 and later
Information in this document applies to any platform.

Symptoms

On: Instantis EnterpriseTrack 8.7 version, Projects

When attempting to export to MSP, the following error occurs.

ERROR
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When attempting to export to MSP, the following error occurs.

The installed version of the Oracle Instantis EnterpriseTrack Plug-in for Microsoft Office Project does not support the version of the EnterpriseTrack(TM) XML file that you are importing from. Please download the latest version of the Oracle Instantis EnterpriseTrack Plug-in for Microsoft Office Project from the EnterpriseTrack(TM) application. Reinstall the plugin and retry your import.

"Export to MSP not working"

STEPS
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The issue can be reproduced at will with the following steps:
1. Open a project
2. Go to Import/Export page
3. Attempt to export to Microsoft Project (MSP)

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot integrate the projects with MSP, hindering their ability to manage projects across both products.

Cause

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