502 Error When Using Engagement Engine On Webpage (Doc ID 1943029.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A and later
Information in this document applies to any platform.

Symptoms

Live Help On-Demand : NA version, Chat Infrastructure - Using Engagement Engine

When attempting to load a test page using EE tag the following error occurs.

ERROR
-----------------------
404 response for http://rules.atgsvcs.com/ServerEngine/xd/3.0/json/...

502 error with > rules.atgsvcs.com/ServerEngine/xd/3.0/json/ ...

GET http://rules.atgsvcs.com/ServerEngine/xd/3.0/json/ ...
502 Proxy Error ( The specified network name is no longer available. ) (text/html)


STEPS
-----------------------
The issue can ONLY be reproduced on the customer end due to an IP address restriction set in EE.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot test Engagement Engine Rules.

Cause

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