Outlook STS Authentication Failing due to error FAULT MESSAGE: SAML Assertion Issuer Name Is Invalid (Doc ID 1944199.1)

Last updated on NOVEMBER 24, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Authentication, Authorization & Single Sign-on

When attempting to login to Sales Cloud for Outlook using ADFS STS 2.0 authentication, the following error occurs.

ERROR
-----------------------
An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.InnerExceptiond:InvalidSecurityToken : The security token is not valid.
The security certificate is invalid or not installed. Please install valid security certificate.

The GeneralLog (log.0000.txt) shows:-

[15-04-16 07:42:10.923519,T3184] [info]  [connector_site]: [07:42:10.923519],<T3184>,{logf}: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.
InnerExceptiond:InvalidSecurityToken : The security token is not valid.
[15-04-16 07:42:10.957693,T3184] [ERROR] [connector_site]: [07:42:10.957693],<T3184>,{first chance exception}: struct synchronization::sync_storage::transport_error: The security certificate is invalid or not installed. Please install valid security certificate.

The OrderCapture log shows:-

[2014-11-05T16:22:31.961+00:00] [OrderCaptureServer_1] [ERROR] [OWS-04086] [oracle.webservices.service] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: anonymous] [ecid: 0051lvwa5ncF4ED5RBc9yd0002RG00018x,0:3] [APP: OutlookEditionApp#V2.0] oracle.fabric.common.PolicyEnforcementException: InvalidSecurityToken : The security token is not valid.[[
at oracle.fabric.common.AbstractSecurityInterceptor.processResult(AbstractSecurityInterceptor.java:180)
Caused by: oracle.wsm.common.sdk.WSMException: InvalidSecurityToken : The security token is not valid.
Caused by: oracle.wsm.security.SecurityException: WSM-00008 : Web service authentication failed.
Caused by: javax.security.auth.login.LoginException
Caused by: FAULT CODE: InvalidSecurityToken FAULT MESSAGE: SAML assertion issuer name is invalid.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Outlook STS Authentication
2. Install Sales Cloud for Outlook using STS authentication mode
3. Attempt to login

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login using STS.

Cause

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