Custom Object Refresh Problem

(Doc ID 1944621.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.7.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
Custom Object refresh problem

Created a new custom object 'Related Opportunities' under Customer tree. Which displays the Opportunity information associated with that Customer.

1. navigation in the Customer tree: please do follow these steps:
a. Example of the Opportunity  ‘RA5’, where there are 2 RA = ‘Oracle1 nuttall’ and ‘AD Bly Construction’, and the Sales Account is ‘Oracle1’.
b. Search in customers ‘Oracle1l’ and open it
c. Click in Customer Information\Opportunities = ‘RA5’ is displayed
d. Click in Customer Information\Related Opportunities = nothing is displayed.
e. Click in Customer Information\Interactions
f. Click again in Customer Information\Related Opportunities = ‘RA5’ is displayed.

Issue reproduces when navigate to 'Sales' Section ['Opportunities' or' Revenue Lines'] and then back to 'Related Opportunities'.


Cause

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