No New Emails Coming Into The Queue (Doc ID 1945965.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Email Infrastructure

ACTUAL BEHAVIOR
---------------
No new emails coming into the queue.

 

EXPECTED BEHAVIOR
-----------------------
Mail should be arriving in the Console.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see and handle mail.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms