COMMERCE-ERR: Could not perform Action: action_varname. An error occurred while trying to send the e-mail message.

(Doc ID 1945987.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 to 2014 R1 Update 5 [Release 11 to 2014]
Information in this document applies to any platform.

Symptoms

1. The following error appears to a user after an action is performed.

 "You do not have permission to perform Action: ##### as corresponding Submit action has not been performed."

2. This issue is encountered in the History XML:

3. Emails are not being sent out to intended users.

4. Utilizing Web Services to update a transaction through SOAP gives the following response.

Cause

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