Partner Users are Receiving [User not found] When Logging In to BigMachines Using SSO (Doc ID 1946176.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

The error "User not found" is displayed when partner users try to login to BigMachines using SSO. Checking the bm.log further gives the error below:

03 Nov 2014 09:56:35,828 [ERROR] com.bm.xchange.services.users.UserService.getUserByLoginAndCompany(UserService.java:786) - User not found with login=johnDoe123, and companyId=4118171

Changes

 Upgrade to 2014 R1.

Cause

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