Allow Visitors To Enter The Queue Even When Agents Are Unavailable (Doc ID 1946576.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : N/A version, Chat Infrastructure

Chat Queues

Hi. Trying to determine. Is there a way to set up our Chat Queue so when visitors can come to our site and they see the Chat Button, if agents are not available they can see a how much time it will be for the next available chat? It informs them how long until the next chat and if they dont want to wait they can fill out a form to have us contact them later?
 

Solution

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