How To Route Chats To Different Departments (Doc ID 1946584.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : N/A version, Chat Infrastructure
 
Can we have the Customer Entry form determine which Department to connect the user with?
Drop down by question to specific chat department?
 

Solution

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