My Oracle Support Banner

Price Book Reverts to Default When All Parts are Removed from a Quote (Doc ID 1946600.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When all parts are removed from a quote, the price book option is reset when attempting to add new parts. This can be observed by performing the following steps:

  1. Create a quote.
  2. Add parts from any price book other than the default selected option.
  3. Remove the parts from the quote.
  4. Add new parts and observe that the price book drop down is reset to the default option.

This behavior can result in unexpected pricing due to the system referencing the new price book.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.