"Go To Portrait" ADF Error On Search And Select Results

(Doc ID 1947772.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Functional Setup Manager

"Go to portrait" ADF error on Search and Select results

When in Manage Contact - Relationships, if I try to create a new Relationship, search for a name in the Creation form and look in the "More info" panel for one of the results listed, I can see a "Go to Portrait" link. If I click it, for any of the persons listed, some ADF error pops.

ERROR
-----------------------
ADF_FACES-60097


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Sales Accounts
2. Click Manage Contacts
3. Drill Down one contact
4. Click Relationships
5. Add relationship
6. Search for a Related Name
7. Drill down in one of Names returned by previous search
8. Click "Go to Portrait"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Contacts Relationships

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms