Document is Blank when Exporting to Salesforce (Doc ID 1948023.1)

Last updated on JULY 18, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 to 2014 R1 Update 5 [Release 11 to 2014]
Information in this document applies to any platform.

Symptoms

When exporting the document to SFDC using the Export Attachment action, the document is exported but is completely blank when opened. However, checking the document by previewing it through the Printer Friendly XSL View shows the proposal without any issues.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms